Refund Policy

Keronis Return & Refund Policy

At Keronis, customer satisfaction is our priority. We offer a 30-day money-back guarantee to ensure your confidence in shopping with us.

Eligibility for Refunds:

• Refund requests must be made within 30 days of the purchase date.

• To qualify, items must be in their original condition, unused, and with all packaging intact.

• All items from the original order must be returned. For promotional orders (e.g. buy-one-get-one-free), all units received must be returned to qualify for a refund. Partial returns are not eligible.

How to Request a Refund:

• Contact our customer support team at support@keronis.com with your order details and proof of purchase.

• Include a brief explanation of the issue to help us process your request efficiently.

Refund Process:

• Once approved, refunds will be issued to your original payment method within 5–10 business days.

• Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is defective or incorrect.

Non-Refundable Items:

• Used, damaged, or partially returned items (e.g. returning only one bottle from a two-pack promo) do not qualify for a refund.

• Returns missing original packaging will not be accepted.

Exchanges:

If you received a defective or incorrect item, we’re happy to provide a replacement at no additional cost. Please contact us to arrange an exchange.

Policy Changes:

We reserve the right to update this Refund Policy at any time. Please review it before making a return request.